It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. Virtual D2TS – It is a ‘ Work from Home’ model for all over the world CS. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. So if you aren’t near a physical Amazon location, or just want to see if there are virtual opportunities in your area, you’re in the right place.Īn Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here.Īmazon has virtual (or “remote”) positions available to qualified individuals who live in some areas. ![]() ![]() Amazon, our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal.
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